If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our warehouse.
Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Chlorine if you require a refund or an exchange.
To process a return, please follow these simple steps:
Complete a returns request form, included in your original packaging and mail your return to the following address :
27 Langley Park Road
Chlorine does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.
Please allow 3 business days to process your return once it is received by our warehouse. This can take up to 5 business days in sale periods.
Chlorine clothing must be returned by mail.
We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.
Helpful Hint :
Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
Our Returns Policy
Returns must adhere to the following:
- Items must be returned in their original packaging
- All tags must still be attached to the unworn item/s
- Items must not contain any evidence of wear, stains or odours
If the above is not adhered to when you make the return, Chlorine reserves the right to return the item back to you.
When will I be Refunded ?
Please keep an eye on the tracking for your return as this makes its way back to us.
Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods).
Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account. If you can see your return has reached us and more than 3 working days have passed please email us at firstname.lastname@example.org
Can I exchange items ?
You can exchange your item for a different size or colour (at the same price) by sending this back to our warehouse. All exchanges are processed in line with our live stock levels. If the item you have requested as part of your exchange is out of stock you will automatically be refunded in line with our returns policy.
I have an issue with my parcel
In the unlikely occurrence you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at email@example.com and we will assist you.